There are no Open Network Issues Currently
Server Status
Below is a real-time overview of our servers where you can check if there's any known issues.
| Server Name | HTTP | FTP | POP3 | PHP Info | Server Load | Uptime |
|---|---|---|---|---|---|---|
| jupiter | PHP Info |
Scheduled Migration Notification
(Resolved)
High
Affecting Server - jupiter
- 06/19/2014 01:00 - 06/19/2014 07:00
- Last Updated 04/22/2016 23:54
On Thursday, June 19, 2014 between 1:00 AM and 07:00 AM EDT, the datacenter operations team will perform a migration of the jupiter web server. During this maintenance, the main server will be gracefully shut down and moved to a newly configured rack. Upon completion, network connectivity and power to the unit will be restored. All data will be maintained.
While the datacenter operations team has scheduled a six-hour maintenance window, we anticipate less than 30 minutes of overall downtime for the server. The datacenter technicians have performed this maintenance several times in the past and have established a process to minimize the outage period during the move.
If you have any questions about this, please contact us for more information, or contact customer service through the ticketing system, or by phone at (260) 337-3386.
Sincerely,
Decker Services Administration
Brief Downtime Scheduled
(Resolved)
High
Affecting Server - jupiter
- 12/12/2012 03:00 - 12/12/2012 05:00
- Last Updated 06/01/2014 12:30
A maintenance window has been scheduled for between 3 and 5 AM Eastern Standard Time (EST) on 12-12-12. The data center will take the server offline and put more RAM in it. I expect the downtime to last approx 10 to 15 minutes.
The additional RAM will be used to help process requests more efficiently.
I appreciate your patience and cooperation during this brief period of downtime.
DDoS Attack
(Resolved)
Critical
Affecting Server - jupiter
- 09/26/2012 07:45 - 09/26/2012 09:45
- Last Updated 09/26/2012 10:27
We were under a large scale DDoS attack from approx 7:45 AM EDT until 9:45 AM EDT this morning. The attack has been mitigated. At this time, all systems appear to be stable and responding normally. We apologize for any inconvenience this disruption may have caused.
DDoS Attack
(Resolved)
Critical
Affecting Server - jupiter
- 02/07/2012 21:40 - 02/07/2012 22:10
- Last Updated 02/10/2012 09:12
02-07-12: There was a pretty large DDoS attack that occurred for approx half an hour. It's still under investigation at this time.
02-10-12: It has been determined this was an isolated incident. Sorry for any inconvenience this disruption may have caused.
SL Router Maintenance
(Resolved)
Low
Affecting System - SL Router Maintenance
- 05/05/2011 00:00 - 05/06/2011 12:05
- Last Updated 04/21/2011 19:32
Regular Maintenance - Thursday May 05, 2011
Change ID: 7434589
Window Start Date & Time (24h CST/EDT): Thursday May 05, 2011 01:00
Window End Date & Time (24h CST/EDT): Thursday May 05, 2011 06:00
Department: Networking
Change Activity Details: SoftLayer Engineering has identified an issue with car01.dllstx2 and car02.dllstx2 that will require a software upgrade. The maintenance has been scheduled for the evening of May 5th from 1:00 AM EDT to 6:00 AM EDT. We will be gracefully moving traffic from one device to the other to perform the software upgrade, along with upgrading hardware capacity. For those of you that are properly using your redundant connection, there will be no downtime. If you are unsure of your redundancy status, please open a ticket in the portal and our NOC will validate the status for you. We appreciate your patience during this maintenance.
Impact Statement: Please note that no serious impact of service to any Decker Services LLC equipment is expected, however, minor latency might be experienced on the Saturn server during this maintenance window.
Our goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are planning a maintenance window which may temporarily affect your services. Improvements made in a controllable and pro-active fashion will significantly reduce the risk of unplanned incidents. We appreciate your patience as we make these pro-active changes.
Change Details:Change ID: 7434589
Window Start Date & Time (24h CST/EDT): Thursday May 05, 2011 01:00
Window End Date & Time (24h CST/EDT): Thursday May 05, 2011 06:00
Department: Networking
Change Activity Details: SoftLayer Engineering has identified an issue with car01.dllstx2 and car02.dllstx2 that will require a software upgrade. The maintenance has been scheduled for the evening of May 5th from 1:00 AM EDT to 6:00 AM EDT. We will be gracefully moving traffic from one device to the other to perform the software upgrade, along with upgrading hardware capacity. For those of you that are properly using your redundant connection, there will be no downtime. If you are unsure of your redundancy status, please open a ticket in the portal and our NOC will validate the status for you. We appreciate your patience during this maintenance.
Impact Statement: Please note that no serious impact of service to any Decker Services LLC equipment is expected, however, minor latency might be experienced on the Saturn server during this maintenance window.
Regular Maintenance
(Resolved)
Medium
- 12/09/2010 00:00 - 12/09/2010 00:00
- Last Updated 01/31/2011 22:11
Regular Maintenance - Thursday December 09, 2010
Window Start Date & Time: Thursday December 09, 2010 01:00 AM
Window End Date & Time: Thursday December 09, 2010 05:00 AM
Department: Networking
Change Activity Details: Network engineers will be replacing a faulty management module in router to restore full redundancy and correct any unexpected outages. During this same maintenance window, we will also be upgrading the code on the router to correct several issues. Engineers will be actively engaged during this maintenance.
Impact Statement: Network services may be completely disrupted for multiple periods of up to 20 minutes each throughout the maintenance window.
Our goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are planning a maintenance window which may temporarily affect your services. Improvements made in a controllable and pro-active fashion will significantly reduce the risk of unplanned incidents. We appreciate your patience as we make these pro-active changes.
Change Details:Window Start Date & Time: Thursday December 09, 2010 01:00 AM
Window End Date & Time: Thursday December 09, 2010 05:00 AM
Department: Networking
Change Activity Details: Network engineers will be replacing a faulty management module in router to restore full redundancy and correct any unexpected outages. During this same maintenance window, we will also be upgrading the code on the router to correct several issues. Engineers will be actively engaged during this maintenance.
Impact Statement: Network services may be completely disrupted for multiple periods of up to 20 minutes each throughout the maintenance window.
If you have any questions about this, please contact your Account Manager or our Customer Care department by phone at 260-337-3386.
Scheduled Maintenance
(Resolved)
Low
Affecting Other - Customer Access Router
- 06/20/2010 01:00 - 06/26/2010 20:36
- Last Updated 06/11/2010 20:28
On Sunday, June 20th between 1:00 AM and 6:00 AM EDT, our Network Engineering team will be adding additional capacity to our Saturn server's Customer Access Router. This maintenance will require a reboot of the router and our engineers expect a possibility of up to 20 minutes of downtime. If you would like additional information, please contact us directly by calling (260) 572-6165 ext 10.
